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Covid-19- “Your Questions Answered”


I have booked for a horse racing fixture in April, May, June and racing has been cancelled. What do I do?

You can transfer your booking to an alternative date for later in the year or we can process a full refund for you. You need to email info@ffoslasracecourse.com with your booking reference number and full name, indicating whether you would like a full refund or transfer; indicating the fixture date that you’d like to transfer to. If you did wish to transfer your ticket, we are able to freeze the existing price you paid for your ticket.

I have booked for a racing fixture later in the 2020 season – can I have a refund?
Currently, horse racing is still scheduled to go ahead from July on-wards at Ffos Las. We will of course be communicating to our customers if this changes. Although no refunds are currently being offered for fixtures taking place from July on-wards as these fixtures are currently still going ahead, we would be happy to transfer your booking to another date later in the year.
You need to email info@ffoslasracecourse.com with your booking reference number and full name, indicating the fixture date that you’d like to transfer to. If you did wish to transfer your ticket, we are able to freeze the existing price you paid for your ticket.

I have booked a non-racing related event between now and the end of June. Has this been cancelled?
No, this event has not been automatically cancelled, although we would encourage you to contact us to discuss your event. We are very happy to transfer or reschedule your event to later in the year.

Can you please confirm Ffos Las Racecourse policy on refunds if either of our events are cancelled due to Coronavirus
If any additional racing fixtures are cancelled due to the Covid-19 pandemic, all customers will be able to receive either a full refund or be able to transfer their booking to an alternative date later in the season.
At this stage, all fixtures from July on-wards are currently going ahead, but we will of course be communicating to our customers if this changes.

Will your horse racing fixtures after the end of June still go ahead?
Currently, the British Horseracing Authority have suspended all jumps horse racing fixtures in Great Britain until at least the end of June.
All other 2020 fixtures at this stage are currently going ahead as normal and are open to the public. We are, of course, continually monitoring this situation and will be in touch with our customers if this changes.
In conjunction with the band’s management, we have rescheduled the Music Live event featuring Kaiser Chiefs to Saturday 29th May 2021. All tickets purchased for the original date will remain valid for this rescheduled date. If you can not make this date, please email us at info@ffoslasracecourse.com for more information.

I’m an Annual Member, what compensation will I receive?
We fully appreciate that this will have an effect on your Annual Membership at Ffos Las Racecourse and that you will be unable to join us at our April, May and June Fixtures.
Please rest assured that we are incredibly grateful for your continued support and we are currently working on a plan to make sure that you are able to continue to enjoy fantastic value when you come racing with us. We will be in touch in due course with more details and ask for your patience and understanding whilst we get this information prepared.


If you’re planning on going ahead, what have you done to secure public safety?

We have taken a number of steps to make sure that visitors to our site have plenty of opportunity to follow the official health guidance, which includes regularly washing their hands and maintaining high levels of personal hygiene.
We are also stepping up the cleaning rotas across the site, and we will be prominently displaying the relevant advice from the Government and NHS. Obviously, we encourage all customers and visitors to pay close attention to all of this advice and to contact relevant authorities if they need more information.
Please contact us if you have any further questions and we will do our best to help you.

I’ve purchased a raceday experience package through a 3rd party company, what do I do?
If you have NOT redeemed your voucher, please contact the 3rd party company direct for guidance. (Find Buyagift and Red Letter Days here).

If you HAVE redeemed your voucher with the 3rd party company and your planned raceday falls between 19th March – 1st July 2020 and you are looking for either a refund or validity extension to your voucher, please email the following details to info@arenaracingcompany.co.uk
• Name
• Contact Number
• Email Address
• Voucher Company Name
• Voucher Company Booking Ref/Voucher Code
• Reason for your email

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